Refund policy

7-Day Return Policy: You have 7 days after receiving your item to request a return.

Eligibility for a Return: To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it, unworn or unused.
• It should have all original tags attached.
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase.

How to Initiate a Return: To start a return, please contact us at officialheeluxe.shop@gmail.com. If your return is accepted, we will send you a return shipping label and provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Contact Information: You can always contact us for any return questions at officialheeluxe.shop@gmail.com. Additionally, customers can contact us on WhatsApp at+923435193122

Damages and Issues: Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items: Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please get in touch with us.

Please note that we cannot accept returns for sale items or gift cards.

Exchanges: The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we've received and inspected your return and inform you whether the refund has been approved or not. If approved, you will be automatically refunded using your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at officialheeluxe.shop@gmail.com. In such cases, we will send you a new parcel with a replacement label. The customer will receive the new parcel and return the previous parcel to the courier rider.

Please note that returns are only available when the customer receives the wrong size or wrong color that does not fit the customer's requirements.